Terms of Service

1. Acceptance of Terms

By accessing and using Rekha's Kitchen services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Rekha's Kitchen provides:

• 100% pure vegetarian food preparation and service
• Dine-in restaurant services
• Food delivery through third-party platforms (Zomato, Swiggy)
• Online ordering services
• Catering services (subject to availability)

3. Orders and Payments

4. Delivery Terms

• Delivery times are estimates and may vary based on location and order volume
• Delivery is handled by third-party platforms (Zomato, Swiggy) and subject to their terms
• We are not responsible for delays caused by delivery partners or unforeseen circumstances
• You must be available to receive the order at the delivery address provided
• Delivery charges are determined by the delivery platform

5. Food Safety and Quality

We are committed to maintaining the highest standards of food safety and quality:

• All food is prepared in FSSAI-certified kitchen facilities
• We use only fresh, quality ingredients
• All dishes are 100% vegetarian with no meat, eggs, or animal products
• We follow strict hygiene and sanitation protocols
• Food allergies and dietary restrictions should be communicated at the time of ordering

6. Cancellations and Refunds

Please refer to our Refund Policy for detailed information about cancellations and refunds.

7. User Responsibilities

You agree to:

• Provide accurate delivery and contact information
• Be available to receive orders at the specified time
• Inspect food items upon delivery and report issues immediately
• Not misuse or abuse our services
• Comply with all applicable laws and regulations

8. Intellectual Property

All content on our website, including text, images, logos, and recipes, is the property of Rekha's Kitchen and protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Rekha's Kitchen shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays or failures caused by circumstances beyond our control
• Actions or omissions of third-party delivery partners
• Food allergies or reactions not communicated to us in advance

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

11. Governing Law

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh.