Terms of Service

1. Acceptance of terms

By using the services of Rekha's Kitchen (“we”, “us”, “our”), including this website, the Rekha’s Kitchen mobile app and our food delivery services, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Our services

Rekha's Kitchen is a pure-vegetarian cloud kitchen in Ghaziabad. We offer home-style meals for delivery, party orders booked in advance, homemade aachar (pickles) shipped by courier, and tiffin subscriptions. Orders are placed in our app; this website shows our menu and information but does not take orders. Some dishes are also listed on third-party platforms such as Zomato and Swiggy.

3. Ordering and payment

• All orders are subject to availability and to acceptance by our kitchen.
• Prices are in Indian Rupees (INR), include applicable taxes as shown in the app, and may change without notice. The price shown at checkout is the price you pay.
• Payment is made in advance in the app through Razorpay (UPI, debit/credit cards, netbanking) and/or your Rekha’s Kitchen wallet. We do not store your card or bank details.
• Party orders must be booked at least 12 hours ahead. Aachar is booked by date and shipped by courier. Tiffin plans are paid from your wallet.
• Orders placed on third-party platforms are subject to those platforms’ terms.

4. Delivery

• We deliver food within our service area around Avantika, Ghaziabad; the app checks your address before you order.
• Delivery times are estimates and can vary with demand, weather and traffic.
• Delivery charges, if any, are shown at checkout before you pay.
• Please give an accurate address and phone number and be available to receive the order.

See our Shipping & Delivery Policy for details.

5. Cancellations and refunds

• You can cancel an order only until the kitchen accepts it; the full amount is refunded to your Rekha’s Kitchen wallet instantly.
• If the kitchen rejects or cancels your order, or doesn’t accept it in time, the online part of your payment is refunded to the original payment method within 5–7 working days, and any wallet part goes back to your wallet instantly.
• If a payment is captured but no order is created, the amount is credited to your wallet automatically.
• Tiffin days can be skipped up to the cutoff (3 hours before the slot); cancelling a plan refunds the unused part to your wallet.

Full details are in our Refund & Cancellation Policy.

6. Food quality and safety

• All our food is 100% vegetarian and contains no eggs. It is prepared in an FSSAI-licensed kitchen (Lic. No. 22725105001345).
• Food is best eaten soon after delivery. Please tell us about any allergies before ordering; our kitchen handles dairy, nuts, gluten and other common allergens, so we cannot rule out cross-contact.

7. Your account and responsibilities

• Keep your login details safe; you are responsible for activity on your account.
• Give accurate information, don’t misuse our services or offers, and treat our riders and staff with respect.
• Report any problem with an order within 24 hours of delivery.
• You can delete your account at any time — see Delete My Data.

8. Offers, coupons and wallet

Offers and coupons are shown in the app, carry their own conditions, and may be changed or withdrawn at any time. Wallet balance can be used for orders in the app and is not transferable. We may withhold or reverse offers, wallet credits or loyalty rewards obtained through misuse.

9. Intellectual property

All content on our website and app — including our name, logo, photos, text and recipes — belongs to Rekha's Kitchen and may not be used without written permission.

10. Limitation of liability

To the maximum extent permitted by law, Rekha's Kitchen is not liable for indirect, incidental or consequential losses arising from use of our services. Our total liability for any order is limited to the amount paid for that order.

11. Indemnity

You agree to indemnify Rekha's Kitchen, its owners, employees and partners against claims arising from your misuse of our services or breach of these terms.

12. Changes

We may update these terms from time to time. Changes take effect when posted on this page; continuing to use our services means you accept them.

13. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh.

14. Contact

Rekha's Kitchen, U.G.F 02 Plot 11-12 FH, Avantika 2, Ghaziabad, Uttar Pradesh 201002. Email contact@rekhaskitchen.in · Phone +91 8882956678.