Frequently Asked Questions

You can order through our mobile app (available on Google Play Store), Zomato, Swiggy, or directly via WhatsApp at 9217544876. Our app offers the best experience with exclusive offers.

Minimum order values vary by location and platform. Please check the app or website during checkout for the exact minimum order requirement for your area.

Yes! You can add special instructions while placing your order. For specific customizations like spice level or ingredient modifications, please mention them in the order notes or contact us via WhatsApp.

Yes, we accept Cash on Delivery (COD) for orders placed through our app and WhatsApp. For Zomato and Swiggy orders, please check their payment options.

We deliver from 08:00 AM - 09:00 PM on weekdays and 08:00 AM - 09:00 PM on weekends. We are open all days.

Standard delivery takes 30-45 minutes. During peak hours, it may take 45-60 minutes. You can track your order in real-time through our app or the delivery platform.

We deliver within a specific radius from our kitchen. Please check our app, Zomato, or Swiggy to see if your location is serviceable.

Delivery charges vary based on distance and order value. Free delivery may be available on orders above a certain amount. Charges are displayed at checkout.

Yes! We are a 100% pure vegetarian kitchen. All our dishes are prepared without any non-vegetarian ingredients, including eggs.

Most of our dishes contain onion and garlic. If you need Jain food (without onion and garlic), please mention it in your order notes and we'll try to accommodate.

Yes, all our pickles are homemade using traditional family recipes. We use pure mustard oil and no artificial preservatives.

Please inform us about any food allergies when placing your order. While we take precautions, our kitchen handles various ingredients, so cross-contamination may occur.

All our food is prepared fresh after receiving your order. We don't use pre-cooked or frozen items. This ensures you get the best taste and quality.

Yes! We ship our homemade pickles across India. Standard shipping takes 5-7 business days. Free shipping on orders above ₹500.

Our pickles have a shelf life of 6-12 months when stored properly in a cool, dry place. Always use a dry spoon to take out pickle to prevent spoilage.

Yes, we offer special pricing for bulk orders. Perfect for weddings, corporate gifts, or festivals. Contact us via WhatsApp for bulk order inquiries.

We accept UPI, credit/debit cards, net banking, wallets, and in-app wallet balance. Payment options may vary by platform.

It depends on your payment method and who cancelled: Wallet payments get instant refund to wallet. If you cancel your order, instant refund to wallet. If restaurant cancels at your request, instant refund to wallet. If restaurant cancels for other reasons (out of stock, too busy, etc.), refund goes to your original payment method in 5-7 business days.

Wallet payments always refund to wallet instantly. For UPI/Card payments: if you cancelled or requested cancellation, refund goes to your app wallet instantly. If restaurant cancels for operational reasons, refund goes back to your bank account/card in 5-7 days.

Yes, you can cancel your order before it's accepted by the restaurant. Go to My Orders in the app, select the order, and tap Cancel. Refund will be credited to your wallet instantly.

The app wallet stores your refund credits. You can use wallet balance for future orders. Wallet refunds are instant and never expire. Check your wallet balance in the Profile section of the app.

When you cancel an order or request cancellation, we refund to wallet for instant access. This way you can use the money immediately for your next order without waiting 5-7 days for bank processing.

Our app is available on Google Play Store. Search for 'Rekha's Kitchen' or use the direct link on our website.

Creating an account helps you track orders, save addresses, and earn rewards. However, you can also order via WhatsApp without an account.

You can reach us via phone at 9217544876, WhatsApp, or email at contact@rekhaskitchen.in. We typically respond within 30 minutes during business hours.