Privacy Policy
Last updated: January 2024
1. Introduction
Welcome to Rekha's Kitchen ("Rekha's Kitchen", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or place orders with us.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, delivery address
- Order Information: Order history, food preferences, payment information
- Communication Data: Messages, feedback, and customer service interactions
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent on pages, click patterns
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your food orders
- Send order confirmations and delivery updates
- Communicate with you about promotions, offers, and new menu items
- Improve our services and customer experience
- Respond to your inquiries and provide customer support
- Comply with legal obligations
- Prevent fraudulent transactions and protect against illegal activities
4. Information Sharing
We may share your information with:
- Delivery Partners: To fulfill and deliver your orders (Zomato, Swiggy, etc.)
- Payment Processors: To process your payments securely
- Service Providers: Who assist us in operating our business
- Legal Authorities: When required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
To request deletion of your personal data, please visit our Delete My Data page or contact us at contact@rekhaskitchen.in.
8. Third-Party Links
Our website may contain links to third-party websites (such as Zomato, Swiggy, Google Play). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Business Name: Rekha's Kitchen
- Email: contact@rekhaskitchen.in
- Phone: 9217544876
- Address: U.G.F 02 Plot 11-12 FH Avantika 2, Ghaziabad, Uttar Pradesh - 201002