Privacy Policy
Your privacy is important to us at Rekha's Kitchen
Last Updated: November 3, 2025
Introduction
Welcome to Rekha's Kitchen. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, order through third-party delivery platforms, or use our Android mobile application.
This policy applies to all services provided by Rekha's Kitchen, including data collected through our Android app distributed via Google Play Store.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
1. Personal Information
We may collect the following personal information:
- Name and contact information (phone number, email address)
- Delivery address and location data
- Payment information (processed securely through third-party payment gateways)
- Order history and food preferences
- Dietary restrictions and allergies
- Date of birth (for special offers and promotions)
2. Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Operating system and platform
- Cookies and similar tracking technologies
3. Third-Party Platform Information
When you order through Zomato, Swiggy, or other delivery platforms, they collect and share certain information with us necessary to fulfill your order, subject to their own privacy policies.
How We Use Your Information
Order Processing & Delivery
To process your orders, arrange delivery, communicate order status, and handle payments securely.
Customer Service
To respond to your inquiries, provide customer support, and resolve any issues or complaints.
Marketing & Promotions
To send you promotional offers, special discounts, new menu items, and restaurant updates (with your consent).
Service Improvement
To analyze usage patterns, improve our menu, enhance customer experience, and optimize our services.
Legal Compliance
To comply with legal obligations, FSSAI regulations, and protect our legal rights.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Essential Cookies
Required for website functionality, security, and order processing.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Information Sharing & Disclosure
We do not sell your personal information. We may share your information with:
Delivery Partners
Zomato, Swiggy, and other delivery platforms to fulfill your orders.
Payment Processors
Secure third-party payment gateways to process transactions safely.
Service Providers
Website hosting, analytics, email services, and customer support tools.
Legal Requirements
When required by law, court order, or government regulations.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant gateways
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection
- Secure data storage and backup systems
Data Encryption: All user data transmitted through our app, website, or any of our digital services is encrypted in transit using industry-standard HTTPS/TLS protocols. This ensures that your information remains secure during transmission.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
Access
Request copies of your personal data
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Opt-Out
Unsubscribe from marketing communications
Portability
Receive your data in a portable format
Object
Object to processing of your data
To exercise these rights, please contact us using the information provided below. For data deletion requests, visit our Delete My Data page.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
- Order history: 3 years for accounting and tax purposes
- Customer accounts: Until account deletion is requested
- Marketing data: Until you opt-out or request deletion
- Website analytics: Aggregated data retained indefinitely
Third-Party Services
Our website and services may contain links to third-party platforms:
- Zomato - Food delivery platform
- Swiggy - Food delivery platform
- Payment gateways - Secure transaction processing
- Social media platforms - For sharing and engagement
These third-party services have their own privacy policies. We are not responsible for their privacy practices and encourage you to review their policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:
We will respond to your inquiry within 7-10 business days.
FSSAI Compliance
Rekha's Kitchen is FSSAI certified and complies with all food safety and hygiene regulations. We maintain records as required by the Food Safety and Standards Authority of India and protect customer information in accordance with applicable data protection laws.
By using Rekha's Kitchen services, you acknowledge that you have read and understood this Privacy Policy.